About Me

Research & Strategy

Mixed methods research and advanced data analysis to strategically drive business growth initiatives


MSc Economics, MSc Market Research, BA Sociology
Professor at Universidad de Buenos Aires (UBA) & Universidad de San Andrés (UdeSA)

  • Strong experience in applied social research, economic research and applied statistics.
  • Vast experience in the building of large and high performing teams of specialists.
  • Well-versed in the combination of social science, data and tech products.
  • Specialist with programming languages like Python, R and SQL.

Resume

Education

Master in Applied Economics

2020 - 2021

Universidad Torcuato Di Tella, Buenos Aires, Argentina

Master in Market Research and Consumer Insights

2018 - 2019

Universidad de Ciencias Empresariales y Sociales, Buenos Aires, Argentina

Data Science Certification

2018

Universidad Tecnológica Nacional, Buenos Aires, Argentina

Business Intelligence Certification

2017

Universidad Tecnológica Nacional, Buenos Aires, Argentina

Bachelor of Sociology

2012 - 2017

Universidad Nacional de La Plata, Buenos Aires, Argentina

Consultancy Experience

Inter-american Bank of Development

2018 - Present

Argentina, Chile, Ecuador, Paraguay & Uruguay

  • Ex ante & ex post economic evaluation of investment projects.
  • More than 10 projects analized.

Cervecería y Maltería Quilmes

2023

Buenos Aires, Argentina

  • Company Client centricity measurement and strategy development.
  • Client Journey Mapping based on discovery research.

Gire

2022

Buenos Aires, Argentina

  • Journey Mapping & drivers and pain points discovery regarding Payment Processing services.

Seeker Parking

2021

Argentina & Brasil

  • Economic evaluation for business development in Argentina and Brasil.

European Investment Bank (EIB)

2019

Argentina

  • Qualitative communication campaign testing for Latam.

Professional Experience

Head of Product Research

2022 - Present

Glovo, Barcelona, Spain

  • Design and lead end-to-end research projects focused on user experience with all Glovo products.
  • Lead a team of 9 members (managers, staff and senior researchers) with strong analytical skills.

Mixed Methods Research Manager

2021 - 2022

Mercado Libre, Buenos Aires, Argentina

  • Design and lead end-to-end research projects focused on user experience with Fintech products.
  • Lead a team of 25 members with strong research skills: quantitative and qualitative user research techniques, data analysis and statistical modeling.
  • Lead the ResearchOps team development.

Quantitative Research Project Leader

2020 - 2021

Mercado Libre, Buenos Aires, Argentina

  • Design and lead end-to-end quantitative research projects focused on user experience with Fintech products.
  • Lead exploratory data analysis and statistical modeling focused on used behavior.
  • Lead a team of 3 members with strong analytical and programming skills.

Senior Research Analyst

2019 - 2020

Banco Galicia, Buenos Aires, Argentina

  • Design and lead end-to-end research projects focused on customer experience and customer engagement.
  • Do exploratory data analysis and statistical modeling focused on customer behavior.

Research Analyst

2018 - 2019

Ogilvy, Buenos Aires, Argentina

  • Design and lead end-to-end research project focused on behavioral science and communicational strategy in financial and energy industries.
  • First-party and third-party data analysis.

Data Analyst

2017 - 2018

Fondo de Garantías de Buenos Aires, Buenos Aires, Argentina

  • Exploratory data analysis and statistical modelling.
  • Reporting for management.

Teaching Experience

Universidad de San Andrés (UdeSA)

Present

Buenos Aires, Argentina

  • "Data-driven design" course

Universidad de Buenos Aires (UBA)

2022-Present

Buenos Aires, Argentina

  • "Experience Management for digital products" course

Services

Data Analysis

Expert insights from raw data, revealing patterns, trends, and actionable recommendations for informed decisions

Applied Econometrics

Employing statistical models for impact assessment, extracting insights from economic and social data

Economic Evaluation of Projects

Analyzing social and economic viability, risks, and returns of investment projects

Quantitative Research

Analyzing market trends and consumer behaviors using numerical data to inform strategic business decisions

Experience Management

Enhancing customer satisfaction through deep customer understanding and precise measurement, driving continuous improvement strategies

Design Research

Investigating user needs and preferences to create innovative, user-centered solutions through design exploration

Contact

My Location

Barcelona, Spain

Social Profiles

Email Me

manumaffe@gmail.com

Call Me

+34 689 39 86 17